All Systems Operational

Uptime over the past 90 days. View historical uptime.
IP Voice Operational
WHC Operational
OneHub SIP Operational
Other - Legacy Operational
Hosted 3CX Services Operational
Wave Operational
Gradwell SIP Operational
Gradwell Multi-user VoIP Operational
Connectivity Operational
Vodafone Operational
BBOne Operational
Other - Legacy Operational
DIA Operational
Cityfibre Operational
Virtual1 Operational
Other - Legacy Operational
Mobile Operational
O2 Operational
Vodafone Operational
M2M Operational
Fixed Line Operational
WLR Operational
CPS Operational
Inbound Operational
Portals Operational
iBillie Operational
Cascade Operational
OneHub Operational
CSR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Wholesale Hosted Communications (WHC 3.0) - Planned maintenance Nov 6, 2026 22:00 - Nov 7, 2026 10:00 GMT

Planned Maintenance - Business Zone / WHC

Status: Planned Maintenance
Start: 22:00 (UK Time) Friday 6 November 2026
End: 06:00 (UK Time) Saturday 7 November 2026
Contingency: Maintenance may extend by up to 12 hours if required.

Impact: To support essential system improvements, the WHC platform will undergo scheduled maintenance during this period.

During the maintenance window, Partners will be unable to:

Submit new orders via Business Zone
Submit new faults via Business Zone

We recommend ensuring any urgent orders or fault reports are submitted before the maintenance window begins.

We apologise for any inconvenience and appreciate your understanding whilst these improvements are completed.
Posted on Oct 23, 2026 - 16:52 BST

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

WHC 3.0 Call Analytics Planned works
Completed - The scheduled maintenance has been completed.
Oct 31, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 GMT
Scheduled - Please be advised that BT will be carrying out planned works on the Call Analytics platform between 00:00 and 08:00 on 31st October. This will be the deployment of the latest OS security patches to the platform.

For a period during this window, the Call Analytics portal may be inaccessible and data processing may be slightly delayed.
Oct 20, 12:55 BST
Scheduled Maintenance – BT Wholesale WHC 3.0
Completed - The scheduled maintenance has been completed.
Oct 31, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 GMT
Scheduled - BT Wholesale has advised of emergency maintenance affecting the WHC 3.0 platform.

When: 22:00 Friday 30 October 2026 to 06:00 Saturday 31 October 2026 (UK time)

Impact:

WHC order submissions via Business Zone will be unavailable.
WHC fault submissions via Business Zone will be unavailable.
Business Portal access for feature management will remain available.

Please submit any urgent orders or faults before the maintenance window where possible.

We will provide any further updates should BT Wholesale issue additional communications.

Thank you for your understanding.
Oct 27, 10:16 GMT

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

WHC 3.0 Yealink Configuration Update
Completed - The scheduled maintenance has been completed.
Oct 26, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 20:00 GMT
Scheduled - Just to make you aware BT are planning to deploy a configuration update for Yealink T43U and T34W between 20:00 (UK Time) until 21:00 (UK Time) on Monday 26th October 2026. This will have no impact to service.

BT are enabling call recording status indicators and controls on Yealink T43U and T34W devices. The devices will display the call recording status and controls appropriate for the current call recording state configured for the user in the VEL Business Portal. This provides clear visibility of recording status during a call and reduces the need to use Feature Access Codes (FACs) to start, stop, pause or resume call recording.

No manual intervention is required. Devices will receive the configuration update automatically through the provisioning platform.

This change will not affect the normal operation of the phones.
Devices will receive the update on their scheduled weekly polling day or following a reboot.
Oct 20, 12:53 BST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

BT Yealink Firmware Update T46U VDM and T46U FS
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 BST
Scheduled - We would like to make you aware BT are planning to deploy a firmware update Yealink T46U Thursday 22nd

October 2026 between 20:00 (UK Time) until 21:00 (UK Time). This will have no impact to service.

BT are updating Yealink T46U VDM and T46U FS devices to firmware version 87.3.
The firmware includes security fixes relating to web management access to the device and is being deployed to ensure devices remain on the recommended software level.

Action Required: No manual intervention is needed if your devices are already registered with the WHC system. However, it is recommended to verify that your devices are connected to the network and properly registered.

This will cause no issues with the operation of the phones during this time.

Devices will update automatically on their polling day or after a reboot.
Oct 16, 13:22 BST
OneHub Mobile Order Processing Unavailable
Resolved - OneHub Service Update: Resolved

We're pleased to confirm that the issue affecting order submission and processing within OneHub has now been resolved.

All ordering functionality is fully operational, and Partners can resume submitting and managing orders as normal.

We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

If you experience any issues, please contact the Mobile Support Team.
Oct 22, 12:35 BST
Identified - We are currently experiencing an issue within OneHub that is preventing the submission and processing of new orders.

Our teams are actively investigating the issue and working to restore full functionality as quickly as possible.

We will provide a further update as soon as more information becomes available.

We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.
Oct 22, 10:36 BST

Oct 21, 2026

BT WHC Polycom Firmware Upgrade
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Scheduled - We would like to make you aware BT are deploying a firmware update for Poly Edge and CCX devices between 18:00 and 21:00 (UK Time) on Wednesday 21 October 2026. This will have no impact to service.

This firmware release delivers security updates, stability improvements, SIP and network enhancements, and fixes for several known issues.

They are updating remaining Poly Edge devices to 8.6 and Poly CCX devices to 9.5 Devices Include

• Edge 300
• Edge 320
• Edge 400
• Edge 500
• Edge 550
• CCX 500
• CCX 600
• CCX 700


Action Required: No manual intervention is needed if your devices are already registered with the WHC system. However, it is recommended to verify that your devices are connected to the network and properly registered.

This will cause no issues with the operation of the phones during this time.
Devices will update automatically on their polling day or after a reboot.
Oct 16, 09:48 BST
Planned portal maintenance O2 - 21/10/26 - 6pm
Completed - The scheduled maintenance has been completed.
Oct 21, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:01 BST
Scheduled - Please be aware that essential portal maintenance will be taking place between 6:00 PM and 7:00 PM

This maintenance is not service impacting, and existing O2 services will continue to operate as normal. However, during this window, any O2 adds, changes, or provisioning requests submitted are likely to fail.

Please do not submit O2 adds, changes, or other requests between 6:00 PM and 7:00 PM.
Requests can be submitted as normal once the maintenance window has ended.

Thank you for your understanding and cooperation. We'll let you know once the maintenance has been completed.
Oct 21, 15:01 BST

Oct 20, 2026

Hosted 3CX Service Issue
Resolved - We are pleased to confirm that all services impacted by the Google Cloud incident in the europe-west2 region have now been fully restored.

Google has confirmed that the underlying issue has been resolved, and all affected infrastructure has successfully recovered. Following a period of monitoring and validation, services are operating normally and no further disruption is expected.

Our teams have continued to monitor the platform throughout the recovery process and can confirm that service stability has been re-established.

We would like to thank you for your patience and understanding during this incident. If you continue to experience any issues, please contact our support team in the usual way.
Oct 20, 16:21 BST
Update - Google has confirmed the incident was caused by a power-related event within the data centre environment. While mitigation work has been completed, some services continue to recover and are being restored in stages.

We are seeing systems gradually return to service; however, engineers are continuing to monitor stability before carrying out any additional failover or recovery activities. As a result, some customers may continue to experience intermittent issues while restoration efforts remain ongoing.

We continue to monitor updates from Google closely and will provide further information as it becomes available.

Thank you for your patience and understanding while this issue is resolved.
Oct 20, 12:48 BST
Identified - We are aware of an issue affecting some 3CX instances.

The issue appears to be related to an ongoing incident within Google's europe-west2 region, where multiple services are currently experiencing disruption. Google's engineering teams are aware and actively investigating.

Our engineering teams are monitoring the situation closely and will provide further updates as they become available.

Thank you for your patience and understanding.
Partner Operations Team
Oct 20, 09:41 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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