OneHub Mobile Order Processing Unavailable

Incident Report for Onecom Partners

Resolved

OneHub Service Update: Resolved

We're pleased to confirm that the issue affecting order submission and processing within OneHub has now been resolved.

All ordering functionality is fully operational, and Partners can resume submitting and managing orders as normal.

We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

If you experience any issues, please contact the Mobile Support Team.

Posted Oct 22, 2026 - 12:35 BST

Identified

We are currently experiencing an issue within OneHub that is preventing the submission and processing of new orders.

Our teams are actively investigating the issue and working to restore full functionality as quickly as possible.

We will provide a further update as soon as more information becomes available.

We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.

Posted Oct 22, 2026 - 10:36 BST

This incident affected: Portals (OneHub).